Legal & compliance
Our policies, in one place
Everything that governs a Raha ritual — from booking terms to safety standards and the areas we travel to. Each policy is being finalised with legal counsel; sections are published as clearly marked placeholders until approved wording is issued.
Last updated · 5 August 2026
Terms & Conditions
These terms govern your use of the Raha Rituals website and the booking of our in-home spa treatments across Dubai and the UAE. By browsing the site, creating an account, or confirming a booking, you agree to these terms in full.
Privacy Policy
Raha Rituals is committed to protecting your privacy. This policy explains what information we collect when you browse our site, create an account, or book a treatment at home, how we use it, who we share it with, and the choices you have.
Refund & Cancellation
How cancellations, reschedules and refunds will be handled for individual treatments, memberships and corporate bookings.
Cookie Policy
What is stored in your browser when you use the Raha Rituals website. Today the site uses only what is required to keep you signed in and remember your preferences — no analytics or advertising cookies are in place.
Accessibility
Our commitment to making the Raha Rituals website and customer portal usable by everyone, and how to tell us when something falls short.
Health & Safety
Your comfort, privacy, and safety come first at Raha Rituals. Before your treatment, please take a moment to read how we work — from health and consent through to hygiene, conduct, and aftercare. By confirming a booking, paying for a service, or allowing our therapist to attend your location, you confirm that you have read, understood, and agreed to this policy.
Service Coverage
Where Raha therapists travel, how access to your building is arranged, and what to expect around arrival windows and travel charges.