Legal

Refund & Cancellation Policy

How cancellations, reschedules and refunds will be handled for individual treatments, memberships and corporate bookings.

Last updated · 5 August 2026

Contents (10 sections)
  1. 1.Cancellation Window
  2. 2.Rescheduling
  3. 3.Late Cancellation
  4. 4.No Show
  5. 5.Refund Eligibility
  6. 6.Partial Refunds
  7. 7.Payment Reversals
  8. 8.Membership Refunds
  9. 9.Corporate Bookings
  10. 10.Force Majeure
This page is maintained by Raha Rituals and is provided for information only. The sections below are placeholders pending review by qualified legal counsel; they are not legal advice and do not yet form a binding agreement. Final wording will be published here once approved.

Section 01

Cancellation Window

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • The notice period within which a booking can be cancelled without charge.
  • How the window is measured against the appointment start time.

Section 02

Rescheduling

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • How many times a booking may be moved and by when.
  • Therapist availability considerations when rescheduling.

Section 03

Late Cancellation

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • Charges applied when notice falls inside the cancellation window.
  • Exceptions considered on a case-by-case basis.

Section 04

No Show

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • Definition of a no-show, including inaccessible addresses.
  • Charge applied and how it is communicated.

Section 05

Refund Eligibility

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • Circumstances in which a full refund will be issued.
  • Evidence or confirmation required before processing.

Section 06

Partial Refunds

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • Treatments shortened or interrupted, and add-ons not delivered.
  • How partial amounts are calculated.

Section 07

Payment Reversals

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • Timeframes for card refunds returning to the original method.
  • Handling of chargebacks and disputed transactions.

Section 08

Membership Refunds

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • Refundability of membership fees and unused credits.
  • Cooling-off treatment, if any, on new memberships.

Section 09

Corporate Bookings

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • Cancellation terms for multi-therapist and on-site corporate sessions.
  • Deposit and invoicing arrangements.

Section 10

Force Majeure

Placeholder — awaiting legal approval. The reviewed wording for this section has not been issued yet.

  • Cancellations caused by weather, restrictions or other events outside control.
  • Credit versus refund approach in those cases.