Legal

Privacy Policy

Raha Rituals is committed to protecting your privacy. This policy explains what information we collect when you browse our site, create an account, or book a treatment at home, how we use it, who we share it with, and the choices you have.

Last updated · 5 August 2026

Contents (15 sections)
  1. 1.Scope of This Policy
  2. 2.Information You Give Us
  3. 3.Address & Access Information
  4. 4.Health & Treatment Information
  5. 5.Information Collected Automatically
  6. 6.How We Use Your Information
  7. 7.Payment Information
  8. 8.Who We Share Information With
  9. 9.International Transfers
  10. 10.How We Protect Your Information
  11. 11.How Long We Keep Information
  12. 12.Marketing & Your Choices
  13. 13.Your Rights
  14. 14.Children's Privacy
  15. 15.Contact Us

Section 01

Scope of This Policy

This policy covers the Raha Rituals website, guest portal, booking flow, and the WhatsApp, SMS, email, and phone conversations we have with you about your bookings. By using our services, you agree to the handling of your information as described here.

  • We are the controller of the personal information described in this policy.
  • If you do not agree with this policy, please do not use our booking services.
  • We may update this policy; the last-updated date above always reflects the current version.

Section 02

Information You Give Us

When you book or create an account, we collect the details needed to deliver your ritual: your name, mobile number, email address, treatment and add-on choices, preferred date and time, therapist preference, and any notes you send us.

  • Account details such as your name, contact details, saved preferences, and sign-in information.
  • Messages and support conversations, including WhatsApp chats, emails, and call notes.
  • Reviews, feedback, and any content you choose to submit to us.

Section 03

Address & Access Information

Because our therapists come to you, we collect the service address and the practical details needed to reach you — property type, building or villa name, apartment or room number, floor, parking guidance, and any security or access instructions.

  • We use address details to confirm that your location is within our service coverage and to plan travel time.
  • Address suggestions may be provided through a mapping service; only what is needed for lookup is shared with it.
  • We do not track your live location; therapist location is used operationally only around the time of your booking.

Section 04

Health & Treatment Information

You may share health information with us — pregnancy, injuries, allergies, medications, sensitivities, or areas to avoid. We treat this as sensitive information and use it only to deliver your treatment safely.

  • Health details are shared with your assigned therapist and relevant operations staff only.
  • You may ask us to update or remove health notes held against your profile at any time.

Section 05

Information Collected Automatically

When you use our site, we automatically receive limited technical information such as your device type, browser, approximate location derived from your IP address, pages viewed, and the actions taken during a booking. This helps us keep the site secure, reliable, and easier to use.

  • Cookies and similar browser storage keep you signed in and remember your booking progress — see our Cookie Policy.
  • We use the Meta Pixel to measure the performance of our advertising and website; it records page views and booking events, not your health details.
  • Server logs are kept for security, troubleshooting, and fraud prevention.

Section 06

How We Use Your Information

We use your information to confirm and deliver bookings, assign and dispatch a therapist, verify your number, take payment, provide support, and improve our service.

  • Sending confirmations, verification codes, reminders, therapist updates, and receipts by WhatsApp, SMS, or email.
  • Preventing spam bookings, fraud, and misuse, including limits on unpaid open bookings.
  • Understanding which treatments and pages are popular so we can improve the experience.
  • Sending offers and news only where you have opted in.

Section 07

Payment Information

Card payments are processed by our regulated payment provider. Raha does not see or store your full card number, expiry, or security code — we keep only the transaction reference, amount, status, and the identifiers needed for reconciliation and refunds.

  • Refunds are returned to the original payment method wherever possible.
  • Payment records are retained as required for accounting and tax purposes.

Section 08

Who We Share Information With

We never sell your personal information. We share it only with the people and providers who help us deliver your ritual, and only with what they need.

  • Your assigned therapist receives your name, contact number, address, arrival details, and any relevant treatment notes.
  • Service providers: hosting and database, payment processing, mapping and address lookup, WhatsApp and email messaging, and analytics or advertising measurement.
  • Authorities or advisers where we are required to by law, or to protect the safety of our guests and therapists.
  • A successor entity if our business is restructured or transferred.

Section 09

International Transfers

Some of our service providers process data on servers outside the UAE. Where information is transferred abroad, we take reasonable steps to ensure it remains protected to a standard consistent with UAE data protection law and this policy.

  • We select established providers with recognised security practices.

Section 10

How We Protect Your Information

We use encrypted connections, access controls, and role-based permissions so that only the staff and therapists who need your details can see them. No system is completely secure, so we also ask you to protect your own account and verification codes.

  • Verification codes are single-use, time-limited, and stored only in hashed form.
  • Never share a Raha verification code with anyone, including someone claiming to be from Raha.

Section 11

How Long We Keep Information

We keep booking, payment, and support records for as long as needed to run the service and to meet legal, accounting, and safety obligations, then delete or anonymise them.

  • Account and booking history remain available while your account is active.
  • Verification codes and temporary access tokens expire within minutes or days, not months.
  • You can ask us to delete your account; some records are retained where the law requires it.

Section 12

Marketing & Your Choices

Marketing messages are sent only where you have opted in, and you can stop them at any time without affecting your bookings. Service messages about an active booking will still be sent.

  • Reply STOP on WhatsApp or SMS, use the unsubscribe link in emails, or email us to opt out.
  • You can also manage saved details and preferences in your account.

Section 13

Your Rights

Subject to applicable UAE law, you may ask to access the information we hold about you, correct anything inaccurate, delete information we no longer need, restrict or object to certain uses, or withdraw consent you previously gave.

  • Email hello@raharituals.com and we will respond as soon as reasonably possible.
  • We may need to verify your identity before acting on a request.

Section 14

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18 except where a parent or legal guardian books an eligible treatment on their behalf and remains present.

  • If you believe a child's information has been provided to us in error, contact us and we will remove it.

Section 15

Contact Us

For any question, concern, or request about your privacy, please get in touch and we will look into it with care.

  • Email: hello@raharituals.com · Phone/WhatsApp: +971 54 136 7101.
  • Raha Rituals, Dubai, United Arab Emirates.